Business phone systems
Give your business phone line the same ownership as everything else.
Business telephony is often left to whichever vendor sold it years ago, with no one tracking the contract, the number, or how it fits the rest of the technology stack. Whether the path is Microsoft Teams Phone, a dedicated VoIP provider, or coordinating a number port during a move, phone systems get the same vendor-ownership discipline as every other business system.
Choosing and setting up a system
The right phone setup depends on how the business actually uses calls, not on whichever platform is easiest to sell.
Teams Phone or dedicated VoIP
Microsoft Teams Phone, a standalone VoIP provider, or a hybrid setup are compared against call volume, reception needs, and how the team already uses Microsoft 365.
Call routing and voicemail
Auto-attendants, call queues, voicemail-to-email, and after-hours routing are configured to match how the office actually answers calls today.
Devices and connectivity
Desk phones, headsets, and mobile apps are matched to how each person actually works, with network capacity considered so voice quality does not compete with everything else on the connection.
Number porting and vendor coordination
A phone number is a business asset. Losing one during a change is avoidable with the right sequencing.
Porting during a provider change
Moving phone service to a new provider or platform is sequenced so numbers transfer without a gap in service, coordinated directly with the losing and gaining carriers.
Porting during an office move
Number continuity is planned alongside the network readiness covered on the office moves and network pages, so the phone line survives a physical relocation.
Vendor ownership
The telecom carrier’s contract terms, service levels, and support process are tracked as a named vendor relationship rather than an assumed detail.
What each plan covers, and what is a project
Both plans include coordination with your phone provider. A new phone system, number porting and a call-routing redesign are quoted as a project. Your carrier runs the network itself.
In both plans: your phone provider, coordinated
When service fails or a change is needed from your phone provider, one person works it with the provider on your behalf. Their network uptime and turnaround times stay under their own service terms.
A new system or a port, quoted as a project
Choosing and setting up a phone system, porting numbers or redesigning call routing is quoted in writing before work. Desk phones and headsets are hardware, purchased separately.
Phone wiring, quoted separately
New physical phone or network cabling for a build-out is quoted in writing as a separate project, with the appropriate contractor.
Before the first call
A useful first conversation starts with simple facts.
Bring what you already know. Nothing on this list needs a password.
Bring this to the first call
Rough answers are fine.
- Current phone provider, contract end date, and number of lines
- Whether numbers need to move with any provider or office change
- How calls are answered today: reception, queue, or direct lines
- Devices in use: desk phones, headsets, mobile app, or a mix
- Any planned office move or provider change with a known date
Tell us your team size and what keeps interrupting the work.
Quoted in writing before work starts.Monthly plans: Essential at $59, Managed at $89 CAD per user.
Tell us about your firm.
Your team size, the systems you rely on, and the first thing you want handled. A few sentences is plenty.