Getting started
Managed IT onboarding, step by step.
Here is what the first conversation, the environment review and the early weeks look like, so you know what to expect before you reach out.
- Scope published before you start
- Environment documented as it is
- Microsoft 365 or Google Workspace
- Stabilize before changing anything
Step by step
From the first call to steady monthly care.
The early weeks focus on understanding your environment accurately before changing anything.
First conversation
What we do
Listen to how the firm works: team size, locations, key tools, what keeps interrupting the work and what is coming up.
What you get
A clear view of which plan fits and what would be a separate project.
Plan chosen
What we do
Choose Essential or Managed from the published scope, and name anything that would be a project.
What you get
A plan and a project list you know before you start, not discovered later.
Environment review, first
What we do
Document devices, accounts, Microsoft 365 or Google Workspace configuration and vendor relationships as they actually exist.
What you get
A documented environment: one shared working record, so no request starts from a blank page.
Access setup
What we do
Establish approved administrative access through secure channels, with a clear record of who granted what.
What you get
A record of who holds admin access, and no passwords in email.
Priority gaps flagged
What we do
Flag any urgent ownership gap or risk found during the review right away, rather than saving it for a later report.
What you get
Urgent issues in front of you early, with a proposed next step.
Stabilization, next
What we do
Address recurring user friction and access gaps before proposing any larger improvement project.
What you get
Steady, understood care, and a project list: anything that is a project, not routine care, named and scoped separately.
What we need from you
A little preparation, not a completed audit.
- Team size, locations and language needs
- Two or three things that currently cause friction
- Whether you are leaving another provider or self-managed today
- Any upcoming change worth knowing about early
- Preferred way to be contacted for the first conversation
No passwords, recovery codes or sensitive client data belong in a first message or call.
Where you are starting from
Three common starting points.
The steps are the same; the first priorities differ.
Leaving another provider
We coordinate the handover with your current provider and track every requested item until it is received and validated.
How a switch worksYour IT person has left
We map what the business owns and restore administrative ownership first, starting from the accounts the business can still reach.
Restoring ownershipManaging IT yourselves today
The environment review writes down what exists, so the setup no longer depends on one person’s memory.
What we cover
Security and platforms
The first review covers security and your platform, as they are today.
Your Microsoft 365 or Google Workspace configuration and the security basics are documented as they actually are, so the first priorities come from facts.
Microsoft 365
Licences, mailboxes, Teams, SharePoint permissions and guest access
Google Workspace
Users, Gmail, calendars, shared drives and sharing permissions
What the review records
Documented as found, before anything changes.
- Who holds admin roles, and who granted them
- Whether multi-factor sign-in is the normal path
- Whether an emergency account exists and has been tested
- Update status of Windows, macOS, iOS and Android devices
- What is backed up, where and for how long
- SPF, DKIM and DMARC on your domain
- Former staff accounts and shared logins
- Renewal dates for domains, licences and warranties
Start with a call.
Tell us your team size and what keeps interrupting the work.
From $59 CAD per user, per month.Essential covers help desk and administration; Managed, at $89, adds monitoring, security and backup.
Questions
What firms ask before they start.
Short, specific answers. Anything not covered here is a good first question for the call.
Ask yours in the form belowWhat happens on the first call?
We look at how your IT is set up, what keeps interrupting your people, which plan fits, and what would be a separate project.
Do we need an audit or inventory before we start?
No. A short list of what keeps going wrong is more useful than a complete inventory. Team size, locations, key tools and any upcoming change are enough to frame the first conversation.
Will you change things straight away?
Not before the environment is understood. The early weeks focus on documenting what exists; any urgent ownership gap or risk is flagged right away rather than saved for a later report.
How is admin access set up?
Through approved secure channels, with a clear record of who granted what. Passwords never travel by email or through this website.
What if the review finds a bigger problem?
The standard start (inventory, access handover, documentation) has no setup fee. Anything that turns out to be a project, such as an upgrade or a clean-up, not routine care, is named and quoted in writing separately, with no surprise inclusion in the monthly price.
Is support available in French?
The website and the first conversation are available in English and French. Language needs for day-to-day support are confirmed before you commit.
Tell us about your firm.
Your team size, the systems you rely on, and the first thing you want handled. A few sentences is plenty.