Industries
IT support for professional firms, planned around how each practice works.
Law, accounting, healthcare, finance or consulting: the tools differ, but the need is often the same. Someone who understands the work before touching the technology, the full IT surface, and the same published prices.
- Microsoft 365 and Google Workspace
- Security and backup on the Managed plan
- Scope published line by line
- First conversation in English or French
Practices
Pick your practice.
Each page shows what changes in that kind of firm, a sample record, and the price for an example team.
Law firms
- Document access scoped by matter and role
- Access changes recorded and tied to an approval
- Filing and closing dates set the timing of any change
Accounting and tax firms
- Fast, correctly scoped access for seasonal staff
- Clear separation of each client’s files
- Non-urgent changes scheduled outside filing peaks
Healthcare practices
- Booking and check-in treated as patient-facing
- Guest and patient network separation
- Clinical-area devices on the same lifecycle as office equipment
Financial and professional services
- Multi-factor sign-in and second-channel verification
- Client-portal access reviewed against current engagements
- Impersonation and look-alike domains easier to spot
Pressure points
IT pressure arrives at predictable moments.
The list of tools matters less than the business moment and the decision it creates.
Deadlines
A filing, a close, a proposal, a client meeting or a delivery date changes the impact of a problem and the safe order of any change.
People changes
Starts, departures, leaves and role changes bring access, devices, information ownership and approval together.
Vendor dependence
Practice software, internet, copiers, telecom and specialist platforms each get a clear owner and follow-up.
Every professional office
Design, consulting and other professional offices.
Distributed collaboration, client files and project tools: these teams get the same full coverage, 19 service areas in four groups, and the same published prices.
Everyday support
The work your people notice: answers when something breaks, working laptops and phones, clean starts and exits. In both plans.
IT help desk and user support
Unlimited remote support requests during business hours: sign-in trouble, email, shared files, printers and slow devices, handled from the task the person was trying to finish.
New hires and departures
Accounts, access and device handover prepared before a start date, then removed with the access checklist when someone leaves.
Devices
Windows, macOS, iOS and Android devices supported remotely in both plans; monitoring, patching and endpoint protection come with Managed.
Vendor coordination
Internet, phone, printer, copier and business-software vendors coordinated on your behalf, so one person keeps the issue moving.
Security and continuity
The controls insurers and clients ask about, kept current in the Managed plan rather than left as one-off projects.
Security essentials
Multi-factor sign-in enforced, separate admin accounts, device encryption checked and endpoint protection, kept current.
Email security
Your platform’s email-protection settings, and SPF, DKIM and DMARC on your domain, configured and kept current.
Identity and access
Multi-factor enforced for everyone, separate admin accounts and sign-in settings kept current. Multi-factor setup itself is in both plans.
Backup and recovery
Microsoft 365 or Google Workspace mail, files and shared drives backed up, with restores on request and the backup licence included.
Patching and monitoring
Continuous device monitoring and automated operating-system and application patching, with alerts handled during business hours.
Platforms and infrastructure
The systems the office runs on, administered by someone who knows how they fit together.
Microsoft 365 administration
Users, mailboxes, groups, Teams and SharePoint sites, licence assignment, multi-factor setup and sign-in recovery.
Google Workspace administration
Users, Gmail, groups, shared drives, licence assignment and sign-in recovery, for firms that run on Google.
Network, Wi-Fi and remote access
Firewall, Wi-Fi and remote-access changes and monitoring for one office, managed remotely.
Cloud and server migration
Retire an aging server or move line-of-business apps to the cloud, sequenced so nothing that depends on it is lost. Quoted as a project.
Business phones and VoIP
A new phone system, number porting or call-routing redesign is quoted as a project; day-to-day coordination with your phone provider is in both plans.
Planning and projects
The year ahead, the paperwork, and the changes that need their own plan.
IT planning and budget
A quarterly IT review: recurring issues, risks, renewals, budget and next-quarter priorities.
Hardware and software licensing
Hardware and licences are purchased separately, quoted in writing. Licence assignment is in both plans; licences and renewals are reviewed at the Managed quarterly review.
Office moves and IT projects
Moves, new offices, rollouts and tenant migrations planned with vendors, dates and owners aligned. Quoted as a project.
Law 25 and PIPEDA readiness
Privacy support on the IT side: access register, device and account inventory, and help with the incident log, alongside your privacy advisor.
Switching IT providers
Ownership, admin access, documentation and vendors mapped and handed over before anything changes.
Who decides what
We run the IT. Professional obligations stay with you.
Your firm and its advisors decide what the profession and the regulations require; we run the technology around those decisions and keep the record.
We handle
- Help desk, devices and accounts for everyone on the plan
- Access changes to client files, applied once approved and recorded
- Microsoft 365 or Google Workspace administration
- On Managed: patching, endpoint protection, backup and the security baseline
- Coordination with your practice-software vendors
The firm and its advisors decide
- Professional and regulatory obligations
- Who may see each client’s files
- Retention and disclosure rules
- Any legal, tax or privacy advice
Scoped and quoted separately
- Projects: migrations, office moves or new offices, server deployments and major upgrades
- Hardware and software licences: including Microsoft 365 or Google Workspace licences and business applications, purchased separately
- On-site visits: available on request, quoted separately
- Servers and specialised applications: servers, and in-depth support of specialised business applications beyond vendor coordination
- Work outside business hours: billed separately
Tell us how your firm works.
Your team size, your practice, and what keeps interrupting the work right now.
From $59 CAD per user, per month.Essential covers help desk and administration; Managed, at $89, adds monitoring, security and backup.
Tell us about your firm.
Your team size, the systems you rely on, and the first thing you want handled. A few sentences is plenty.