IT support for clinics
IT support for clinics and healthcare practices, built around patient schedules.
Managed IT for Canadian medical, dental and allied-health practices: front desk, clinical-area devices, Microsoft 365 or Google Workspace, security and backup, kept steady around the appointment book.
- Front desk treated as patient-facing
- Microsoft 365 and Google Workspace
- Security and backup on the Managed plan
- Scope published line by line
What changes in a clinic
Where an interruption reaches patients, not just staff.
A short outage at the front desk or in a treatment room affects patients directly. These are the places the work is set up differently.
Scheduling continuity
Booking and check-in systems are treated as patient-facing, with a fallback path agreed in advance for when something breaks.
The fallback, the person who can authorize it and the vendor’s support route are written down before they are needed.
Sensitive information handling
Patient information is never requested through the website, and access changes follow the same discipline as any confidential record.
Access is tied to role, approved and recorded.
Clinical-area devices
Workstations and tablets used near patients get the same lifecycle attention as office equipment, with practical placement and cleaning in mind.
Tracked, kept current, and wiped before reuse or disposal.
Separate networks
Guest and patient Wi-Fi stays apart from the network that reaches records and business systems.
Wi-Fi credentials are rotated rather than posted on a wall.
Full coverage
Everything a clinic’s IT needs, with one provider.
19 service areas in four groups, each framed for a healthcare practice. Areas marked as projects are quoted separately.
Everyday support
Help desk, people and devices
IT help desk and user support
Sign-in, email, printing and workstation problems handled with the next appointment in mind.
Both plansNew hires and departures
Practitioners, reception and locum staff set up before their first shift; access removed and recorded when they leave.
Both plansDevices
Reception, clinical-area and office devices supported remotely in both plans; on Managed, computers are also monitored, patched and protected.
Both plansVendor coordination
The scheduling and records vendor, internet provider and phone carrier coordinated, so one person keeps the issue moving.
Both plans
Security and continuity
Protection, access and backup
Security essentials
Multi-factor enforced, separate admin accounts, encryption checked and endpoint protection, kept current.
Managed planEmail security
Filtering tuned against phishing and impersonation, and SPF, DKIM and DMARC on the practice’s domain.
Managed planIdentity and access
Multi-factor enforced and sign-in settings kept current; access tied to each role in the practice.
Managed planBackup and recovery
Microsoft 365 or Google Workspace mailboxes and shared files backed up, with restores on request.
Managed planPatching and monitoring
Automated operating-system and application patching, with restarts planned around clinic hours.
Managed plan
Platforms and infrastructure
Cloud, network and phones
Microsoft 365 administration
Mail, calendars and shared files for clinical and administrative teams, kept simple and reliable.
Both plansGoogle Workspace administration
Users, Gmail, calendars, shared drives and sharing permissions, for practices that run on Google.
Both plansNetwork, Wi-Fi and remote access
Office firewall, Wi-Fi and remote access managed remotely, with staff, guest and patient Wi-Fi kept separate.
Managed planCloud and server migration
Retire an aging back-office server or move files to the cloud, sequenced so nothing that depends on it is lost.
Quoted separatelyBusiness phones and VoIP
Reception call queues, voicemail to email and after-hours messages configured the way the practice answers patients.
Quoted separately
Planning and projects
Budget, compliance and change
IT planning and budget
Renewals, licence costs and workstation replacements discussed before they arrive as invoices.
Managed planHardware and software licensing
Hardware and licences are purchased separately, with hardware chosen from a short list of standard configurations. On Managed, licences are matched to active staff at the quarterly review.
Quoted separatelyOffice moves and IT projects
Office moves, a new location or a new-system rollout planned with vendors, dates and owners aligned.
Quoted separatelyLaw 25 and PIPEDA readiness
Technical groundwork for a privacy review: where patient information lives, who can reach it, and the evidence your privacy advisor asks for.
Managed planSwitching IT providers
Take over from the practice’s current provider, with ownership and admin access confirmed first.
Platforms we work in
- Microsoft 365
- Google Workspace
- Windows
- macOS
- iOS and Android
- Business Wi-Fi and firewalls
A list of what we administer, not vendor partnerships.
Security
The controls privacy reviews and insurers ask clinics about, kept as routine.
Patient information raises the stakes on ordinary security habits. These are the habits the work keeps up. On the Managed plan, these controls are in place and kept current; Essential includes multi-factor setup.
Security in the Managed plan
Each item links to how it is done.
- Multi-factor sign-in enforced for every user
- Separate administrator accounts
- Automated operating-system and common-application patching
- Managed endpoint protection, licence included
- Device encryption checked
- Microsoft 365 or Google Workspace backup, restores on request
- Email-protection settings, SPF, DKIM and DMARC kept current
- Office firewall, Wi-Fi and remote access managed
Penetration testing, formal assessments and incident response are specialist work, scoped separately.
Security essentialsWho decides what
We run the IT. Clinical and privacy decisions stay with the practice.
Privacy attestation and clinical equipment stay with qualified specialists; the practice’s everyday technology is ours to run.
We handle
- Front desk, clinical-area and office devices
- Access changes for practitioners and staff, approved and recorded
- Microsoft 365 or Google Workspace administration
- On Managed: patching, endpoint protection, backup and the security baseline
- Coordination with the scheduling and records vendor
The practice and its advisors decide
- How provincial health-information rules apply
- Who may reach patient records
- Attestations, with a qualified privacy specialist
- Clinical workflow and consent
Scoped separately
- Moving between clinical record systems
- Servicing diagnostic or treatment equipment, by the manufacturer or a certified biomedical technician
- Office moves and new locations
- Formal privacy assessments
Provincial health-information laws, such as Ontario’s PHIPA and Alberta’s Health Information Act, set the obligations. Your privacy officer or advisor interprets them; we supply the technical facts: where information lives, who can reach it, and how devices and backups are protected.
Pricing
What a practice of 12 would pay each month.
Essential: help desk and administration. Managed: adds monitoring, security and backup. Per user, per month, in Canadian dollars, before taxes; the estimator starts at 12 people as an example.
Worked example
- 12 × $59$708a month on Essential
- 12 × $89$1,068a month on Managed
Before taxes. Projects, hardware and licences are quoted separately.
Essential$59 CAD / user / month
- Unlimited remote support, business hours
- Microsoft 365 or Google Workspace administration
- Arrivals, departures and devices
- Vendors and documentation
Managed$89 CAD / user / month
- Everything in Essential
- Monitoring and automated patching
- Endpoint protection and backup
- Security baseline and office network
- Quarterly review, priority, Law 25 support
Estimate your monthly cost
Estimate onlyCAD / month
12 × $59$8,496 a year
Minimum 5 users billed per month: the estimate counts 5.
The monthly price is the number of covered users (each person with a work account), with a minimum of 5, multiplied by the per-user price.
| People | Essential$59 per user | Managed$89 per user |
|---|---|---|
| 5 | $295 | $445 |
| 10 | $590 | $890 |
| 15 | $885 | $1,335 |
| 25 | $1,475 | $2,225 |
| 50 | $2,950 | $4,450 |
Essential at $59: help desk and administration. Managed at $89: adds monitoring, security and backup.
Getting started
How we start with a clinic.
A first call, a plan chosen from the published scope, then a review of the environment before anything changes.
First call
How your IT is set up, what keeps interrupting the front desk and practitioners, which plan fits, and what would be a separate project.
Plan chosen
Essential or Managed, from the published scope; anything that would be a project is named and quoted in writing, separately.
Environment review
Devices, accounts, networks, platforms and vendors documented as they actually exist, before anything changes.
Steady care
Recurring friction and access gaps are handled first; larger improvements are proposed as projects.
Bring this to the first call
Simple facts. No passwords, recovery codes or client data.
- Practice type and number of clinical staff
- Scheduling and records platform in use
- Guest, patient and clinical network separation
- Devices used in patient-facing areas
- Known privacy or regulatory obligations to confirm separately
Questions
What clinics ask before they switch.
Short, specific answers. Anything not covered here is a good first question for the call.
Ask yours in the form belowDo you work with our EMR or practice-management system?
We coordinate with the practice’s scheduling and records vendor as a tracked business dependency: we keep the issue moving, give the vendor the facts it needs, and confirm the fix with the front desk. Moving between clinical record systems is a specialist project, scoped separately.
What happens if booking goes down during clinic hours?
The fallback path is agreed in advance: the manual method the front desk uses, who can authorize it, and how the vendor is reached. We work the problem with the vendor and confirm with the front desk when normal booking is back.
Can you keep patient Wi-Fi separate from our clinical systems?
Yes. Staff, guest and patient networks are kept separate, guest credentials are rotated rather than posted on a wall, and firewall rules are reviewed rather than left at factory defaults.
How do you support our privacy obligations?
We supply the technical side of a privacy review: where patient information lives, who can reach it, device encryption and disposal, and backup scope, in plain language your privacy officer or advisor can use. Interpreting health-information law and signing any attestation stays with a qualified privacy specialist.
What is not included in either plan?
Projects such as an office move, a new location or a change of clinical record system, hardware and licences, on-site visits, servers and in-depth support of specialised applications, and work outside business hours. Each is quoted in writing before work.
Do you work with Google Workspace as well as Microsoft 365?
Yes. Both plans include Microsoft 365 or Google Workspace administration: users, mailboxes, groups, shared drives and sites, licence assignment, multi-factor setup and sign-in recovery. The Managed plan also backs it up.
Tell us about your firm.
Your team size, the systems you rely on, and the first thing you want handled. A few sentences is plenty.