Switching IT providers
Switch IT providers. We run the handover.
We take over from your current provider step by step: confirm what your business owns, coordinate the handover, collect documentation and admin access through secure channels, and stabilize before changing anything.
- Handover coordinated with your current provider
- Admin access through secure channels
- Microsoft 365 or Google Workspace
- Stabilize before changing anything
Who does what
We carry the handover. You keep the decisions.
Switching providers should not become a project your office manages on the side. We do the work; the decisions that belong to the business stay with you.
What we do
- Inventory what the business owns: domains, platforms, devices, backups, applications and contracts
- Coordinate the handover with your current provider
- Request documentation and admin access through approved secure channels
- Track every requested item until it is received and validated
- Rotate access when control changes
- Stabilize before changing anything
What the business decides
- Who approves access, cost, contract changes and communications
- When notice is given under your current agreement
- What your team is told, and when
- Which improvements become projects later
Three stages
Before notice, the handover, then after the switch.
A transition separates business authority, secure access transfer, documentation, vendor dependencies and stabilization, so nothing depends on one final meeting.
Before notice is given
What we do
Inventory domains, Microsoft 365 or Google Workspace administration, devices, backups, applications, vendor contracts and renewal dates, and identify which services your current provider, the business or another vendor controls.
What you get
A clear picture of what the business owns, who controls each service, and who can approve changes.
The handover
What we do
Transfer access and knowledge against a visible acceptance list, through approved secure channels. Each item has a responsible party, a receipt and a validation.
What you get
Admin access and documentation you can verify, instead of one final meeting.
After the switch
What we do
Stabilize first: administrative ownership, support routes and renewals, then recurring friction. Access that changed hands is rotated.
What you get
A prioritized record of what to fix first, with larger changes scoped separately.
The acceptance list
What we collect, and how we know it has really been handed over.
Each requested item is tracked with who holds it, when it was received and whether it was validated. Passwords never travel by email or through this website.
| Item | Why it matters | Validated when |
|---|---|---|
| Domain registrar and DNS host | Email, the website and sign-in all depend on the domain. | The business can reach the registrar account, and DNS records are documented. |
| Microsoft 365 or Google Workspace admin accounts | Whoever holds these controls mail, files and sign-in. | Admin access works for the right people, and old credentials are rotated. |
| Emergency account | Keeps a lockout from becoming a second crisis. | It exists, has been tested, and sits outside routine changes. |
| Devices, and who has which one | An unknown device is an unmanaged device. | Each device has a named user and a known configuration. |
| Backups | A backup nobody can restore is not a backup. | Scope and retention are known, and a restore has been checked. |
| Firewall, Wi-Fi and remote access | The office network is often the least documented part. | The configuration is recorded and admin access has moved over. |
| Business applications and their vendors | Each vendor has its own support route and contract owner. | Vendor, contract owner and support route are recorded. |
| Licences and where they are billed | Licences bought through a provider can lapse during a switch. | Each subscription, its billing route and its renewal date is listed. |
| Contracts and notice periods | Notice periods set the timing of the switch. | Dates are mapped before notice is given. |
| Documentation and known exceptions | Undocumented exceptions are the usual surprise. | Notes are collected, and gaps are named rather than assumed. |
Handover checklist
What to collect from your outgoing provider.
The items the business should get from its current provider before the switch. Nothing on this list needs a password, and nothing leaves this page until you send the form.
- Tick what you already have in hand.
- Print it for your current provider, or send it to us.
- A person replies by email.
Never write passwords on this list or in the form.
Provider handover checklist
0 of 9 collected
Ownership and admin access
Licences, backups and devices
Vendors, records and open work
Common blockers
What often slows a switch, and how each one is handled.
Each has a known next step, and the follow-up is ours.
The provider holds the only admin accounts
We request admin access through approved channels, confirm it works for the right people, then rotate the old credentials once control has moved.
The domain is registered in the provider’s name
We identify who controls the registrar account and make restoring the business’s control of it a first priority.
Licences are billed through the provider’s account
We list every subscription, where it is billed and when it renews, so a lapse is a decision, not an accident.
Nobody documented the firewall or Wi-Fi
We record the configuration as it is found. Replacing equipment, if it is needed, is proposed later as a project.
Backups live in the provider’s own tools
We confirm what is backed up, where and for how long, and that the business can restore, before the old relationship closes.
Your IT person left, and so did the passwords
We map what the business owns and restore administrative ownership first, starting from the accounts the business can still reach.
After the switch
Stabilize before redesigning everything.
Urgent ownership gaps are separated from improvements that deserve a planned project. The first review leaves a prioritized record of what to fix first.
Ownership and access
Restore administrative ownership, support routes and visibility of critical renewals. Rotate access that changed hands.
Everyday friction and the security baseline
Address recurring user friction, device condition, lifecycle gaps and vendor ambiguity; on the Managed plan, put the security baseline in place: multi-factor enforced, automated patching, endpoint protection and backup.
Planned projects
Scope migrations, broad security work, replacement programs or policy changes separately, once the environment is steady.
Pricing
What day-to-day care costs after the switch.
Essential: help desk and administration. Managed: adds monitoring, security and backup. Per user, per month, in Canadian dollars, before taxes; the estimator starts at 15 people as an example. No setup fee: the inventory, access handover and documentation are part of the standard start.
Worked example
- 15 × $59$885a month on Essential
- 15 × $89$1,335a month on Managed
Before taxes. Projects, hardware and licences are quoted separately.
Essential$59 CAD / user / month
- Unlimited remote support, business hours
- Microsoft 365 or Google Workspace administration
- Arrivals, departures and devices
- Vendors and documentation
Managed$89 CAD / user / month
- Everything in Essential
- Monitoring and automated patching
- Endpoint protection and backup
- Security baseline and office network
- Quarterly review, priority, Law 25 support
Estimate your monthly cost
Estimate onlyCAD / month
15 × $59$10,620 a year
Minimum 5 users billed per month: the estimate counts 5.
The monthly price is the number of covered users (each person with a work account), with a minimum of 5, multiplied by the per-user price.
| People | Essential$59 per user | Managed$89 per user |
|---|---|---|
| 5 | $295 | $445 |
| 10 | $590 | $890 |
| 15 | $885 | $1,335 |
| 25 | $1,475 | $2,225 |
| 50 | $2,950 | $4,450 |
Essential at $59: help desk and administration. Managed at $89: adds monitoring, security and backup.
Questions
What firms ask before they switch providers.
Short, specific answers. Anything not covered here is a good first question for the call.
Ask yours in the form belowDo we have to deal with our current provider ourselves?
No. We coordinate the handover with your current provider: we request documentation and admin access, track each item, and follow up until it is received and validated. You decide when notice is given and who approves access.
What should we ask our current provider for first?
Start with the handover checklist on this page: the process for handing over admin access, domain registrar and DNS host access, Microsoft 365 or Google Workspace admin ownership, licences and renewals, backups and retention, the device list, vendor contacts, documentation and open tickets. Ask how access will be handed over, never for the passwords themselves.
Will you need our passwords?
Never through this website or by email. Admin access is transferred through approved secure channels, recorded, and rotated once control has moved.
How long does a switch take?
It depends on your notice period, how much documentation exists, and how quickly access is released. We map those first and give you the sequence, rather than a guess.
Can you take over if our internal IT person has left?
Yes. We map what the business owns and restore administrative ownership first, starting from the accounts the business can still reach.
What if our current provider is slow to hand things over?
Each requested item stays on the acceptance list with who holds it, and we keep following up. Escalating, for example through your contract, is a business decision we help you prepare.
Will our team notice the switch?
As little as possible. We stabilize before changing anything, and your team is told what changes and when.
Do you take over Google Workspace as well as Microsoft 365 environments?
Yes. Both plans include Microsoft 365 or Google Workspace administration, and the handover inventory covers whichever one your business runs on.
What does it cost?
Day-to-day care is $59 CAD per user, per month, on Essential (help desk and administration), or $89 on Managed (adds monitoring, security and backup), before taxes. There is no setup fee for the standard start: the inventory, the access handover and the documentation are included. Upgrades, clean-ups and projects that come out of the review, such as a migration or an equipment replacement, are quoted in writing separately. Month to month, with 30 days’ written notice and a minimum of 5 users billed.
Tell us about your firm.
Your team size, the systems you rely on, and the first thing you want handled. A few sentences is plenty.