Day-to-day IT support
User, device, account, mail, and collaboration-tool friction handled in business context.
Managed IT for Canadian professional firms
Your team should not have to explain the same IT problem twice.
The person, the business impact, the decision, and the next step stay attached to your work - across IT support, security, devices, cloud, and network infrastructure.
- User support
- Security and backup
- Cloud and devices
- IT projects
Context and next steps reviewed together - no one starts from a blank page.
Illustrative sceneThe request record
What stays attached to every request.
Context stays attached to the work.
WorkWhat the person needs to complete
ImpactWho is affected and what is at risk
DecisionWhat must be approved or clarified
Next stepWho owns it and what happens now
What we cover
Where the friction usually lives.
Managed IT support across your entire technology environment.
Users and devices, security and backup, cloud infrastructure, networking, and the changes that keep your office moving.
Security and resilience
Access hygiene, patching, and backup verification handled as routine, not a special project.
Infrastructure and projects
Cloud, networking, and the moves, migrations, and upgrades that come with growth.
The work around the work
Good IT care is visible in what gets left behind.
A clear record. An understood decision. An environment that does not rely on one person remembering what happened.
See how a request gets handledThe promise
One shared working record.
IT care that carries the context forward.
User support, security, devices, and infrastructure are all handled through one shared working record, so the next request can begin with context instead of a blank page.
A clear point of contact, visible priorities, and less bouncing between anonymous queues.
Regular attention to mail, devices, and access, with changes handled deliberately.
Plain language, an English or French introduction path, and decisions explained before changes land in your environment.
How care works
A cadence you can predict.
A calm rhythm, not a help-desk scramble.
Premium IT support means you always know who is responsible - and what happens next.
Listen first
A short intro covers your stack, who gets interrupted most, and where friction already lives.
Steady the floor
Mail, devices, and access are reviewed together, then day-to-day priorities get a clear owner.
Stay ahead
Light cadence reviews catch drift early. You hear from us before small issues become loud ones.
Who it’s for
Who benefits most.
Firms that pay for attention, not the cheapest desk.
Built for professional practices and growing SMBs that value continuity, plain language, and a service relationship organized around how the office actually works.
- Law, accounting, design, and advisory teams who cannot afford noisy downtime
- Offices with growing IT environments who want careful, hands-on management
- Leaders who prefer one calm relationship over a rotating ticket queue
A useful fit is specific. Your team has recurring support needs, values continuity, and wants technology decisions explained before they become office-wide changes. Project work, specialized compliance advice, after-hours coverage, and third-party licensing are discussed separately rather than quietly implied by a monthly plan.
Worksheet
A practical starting point, kept local.
Not sure where the friction begins?
Use our readiness assessment to organize what is known, what keeps interrupting people, and what needs a closer look before choosing a plan.
Start with the assessmentSimple pricing
Transparent, per user, in CAD.
Clear tiers. CAD per user.
Monthly care priced for small and mid-size teams - no maze of SKUs.
Essential
$39 CAD
per user / monthCore IT help plus Microsoft 365 care for focused teams who want a steady floor.
Plus
$49 CAD
per user / monthFuller care: security baselines, review cadence, and priority response when it matters.
Before we talk
Asked before most introductions.
Clear answers, without the sales fog.
Is this white-label service?
No. White Glove IT serves businesses directly; “white glove” describes the care taken with delivery.
Is every project included?
No. Monthly care and project work are scoped separately when the environment or change requires it.
Can service be bilingual?
The site and introduction path support English and French. Specific delivery needs are confirmed during fit.
Start with a concise email
The button opens your email app with a subject that identifies White Glove IT and whitegloveit.ca. Add business context without credentials.
Include team size, important systems, the recurring interruption, and the result you need. Keep credentials and sensitive information out of the first message.
Email contact@whitegloveit.ca