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Managed IT for Canadian small businesses and professional firmsPrices in CAD

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Managed IT services across Canada

Managed IT for Canadian professional firms and small businesses.

The Essential plan covers help desk, devices and Microsoft 365 or Google Workspace administration. The Managed plan adds monitoring and patching, endpoint protection, backup, security, the office network and a quarterly review. One provider that knows how your office works.

CAD per user, per monthEssential: help desk and administration. Managed, at $89: adds monitoring, security and backup.

Request a callEstimate your monthly cost
  • Microsoft 365 and Google Workspace
  • Windows, macOS, iOS and Android
  • Scope published line by line
  • One provider for every area
Sample layouts of three documents: a quarterly IT review (Managed plan), a departure checklist and an IT plan. Fields are left blank.
$59 or $89/ user / month
Essential or Managed, in Canadian dollars, before taxes
19 areas
The whole IT surface, from help desk to planning
Projects apart
Quoted in writing before work, never folded into a plan
EN / FR
Website and first conversation in English or French

Full coverage

Every part of your firm’s IT, with one provider.

From a sign-in problem on a Monday morning to next year’s laptop replacements: 19 service areas in four groups. Each area shows its plan: both plans, Managed, or quoted separately.

Everyday support

The work your people notice: answers when something breaks, working laptops and phones, clean starts and exits. In both plans.

  • IT help desk and user support

    Unlimited remote support requests during business hours: sign-in trouble, email, shared files, printers and slow devices, handled from the task the person was trying to finish.

    Both plans

  • New hires and departures

    Accounts, access and device handover prepared before a start date, then removed with the access checklist when someone leaves.

    Both plans

  • Devices

    Windows, macOS, iOS and Android devices supported remotely in both plans; monitoring, patching and endpoint protection come with Managed.

    Both plans

  • Vendor coordination

    Internet, phone, printer, copier and business-software vendors coordinated on your behalf, so one person keeps the issue moving.

    Both plans

Security and continuity

The controls insurers and clients ask about, kept current in the Managed plan rather than left as one-off projects.

  • Security essentials

    Multi-factor sign-in enforced, separate admin accounts, device encryption checked and endpoint protection, kept current.

    Managed plan

  • Email security

    Your platform’s email-protection settings, and SPF, DKIM and DMARC on your domain, configured and kept current.

    Managed plan

  • Identity and access

    Multi-factor enforced for everyone, separate admin accounts and sign-in settings kept current. Multi-factor setup itself is in both plans.

    Managed plan

  • Backup and recovery

    Microsoft 365 or Google Workspace mail, files and shared drives backed up, with restores on request and the backup licence included.

    Managed plan

  • Patching and monitoring

    Continuous device monitoring and automated operating-system and application patching, with alerts handled during business hours.

    Managed plan

Platforms and infrastructure

The systems the office runs on, administered by someone who knows how they fit together.

  • Microsoft 365 administration

    Users, mailboxes, groups, Teams and SharePoint sites, licence assignment, multi-factor setup and sign-in recovery.

    Both plans

  • Google Workspace administration

    Users, Gmail, groups, shared drives, licence assignment and sign-in recovery, for firms that run on Google.

    Both plans

  • Network, Wi-Fi and remote access

    Firewall, Wi-Fi and remote-access changes and monitoring for one office, managed remotely.

    Managed plan

  • Cloud and server migration

    Retire an aging server or move line-of-business apps to the cloud, sequenced so nothing that depends on it is lost. Quoted as a project.

    Quoted separately

  • Business phones and VoIP

    A new phone system, number porting or call-routing redesign is quoted as a project; day-to-day coordination with your phone provider is in both plans.

    Quoted separately

Planning and projects

The year ahead, the paperwork, and the changes that need their own plan.

  • IT planning and budget

    A quarterly IT review: recurring issues, risks, renewals, budget and next-quarter priorities.

    Managed plan

  • Hardware and software licensing

    Hardware and licences are purchased separately, quoted in writing. Licence assignment is in both plans; licences and renewals are reviewed at the Managed quarterly review.

    Quoted separately

  • Office moves and IT projects

    Moves, new offices, rollouts and tenant migrations planned with vendors, dates and owners aligned. Quoted as a project.

    Quoted separately

  • Law 25 and PIPEDA readiness

    Privacy support on the IT side: access register, device and account inventory, and help with the incident log, alongside your privacy advisor.

    Managed plan

  • Switching IT providers

    Ownership, admin access, documentation and vendors mapped and handed over before anything changes.

Where firms usually start

Sound familiar?

Most firms get in touch about one of these. Each one links to how the work is actually done.

Pricing

Essential or Managed. Published prices.

Essential covers help desk and administration. Managed adds monitoring, security and backup. Per covered user, per month, in Canadian dollars, before taxes.

Essential

$59CAD
per user, per month

Help desk and administration: remote support for your people and their devices, with your Microsoft 365 or Google Workspace kept in order.

  • Unlimited remote support requests. Monday to Friday, 8:00 to 17:00 Eastern Time; first response targeted within 4 business hours.

  • Microsoft 365 or Google Workspace administration. Users, mailboxes, licence assignment, multi-factor setup, sign-in recovery.

  • Arrivals and departures. Accounts, access, device handover.

  • Remote device support. Windows, macOS, iOS and Android.

  • Vendor coordination. Internet, phone, printer, copier and software vendors.

  • IT documentation kept current. Users, devices, accounts, licences, vendors.

Ask about Essential

Managed

$89CAD
per user, per month

Everything in Essential, plus proactive management, security and backup.

  • Everything in Essential. Unlimited support, administration, arrivals and departures, vendors, documentation.

  • Device monitoring and automated patching. Operating systems and common apps; alerts handled in business hours.

  • Managed endpoint protection. Antivirus and endpoint detection, licence included.

  • Microsoft 365 or Google Workspace backup. Mail and files, restores on request, licence included.

  • Security baseline maintained. Multi-factor enforced, separate admin accounts, encryption checked.

  • Office network management. Firewall, Wi-Fi and remote access, for one office.

  • Quarterly IT review. Issues, risks, renewals, budget, priorities.

  • Priority handling. First response targeted within 2 business hours, ahead of Essential requests.

  • Law 25 and privacy support. Access register, inventory, incident log.

Ask about Managed

Not included in either plan

  • Projects
  • Hardware and software licences
  • On-site visits
  • Servers and specialised applications
  • Work outside business hours

Quoted in writing before work starts. On-site visits are available on request; work outside business hours is billed separately.

Estimate

What your firm would pay each month.

Your monthly price is the number of people on the plan multiplied by the per-user price. Try your own numbers, then bring the estimate to the first call.

How the price works

  • Covered users × plan price, with a minimum of 5 users billed. For 15 people: $885 a month on Essential, $1,335 on Managed.
  • A covered user is each person with a work account, including their assigned computer and mobile device.
  • Prices before taxes. Projects, on-site visits and after-hours work are quoted or billed separately; hardware and licences are purchased separately.
Compare the plans in detail

Estimate your monthly cost

Estimate only

The monthly price is the number of covered users (each person with a work account), with a minimum of 5, multiplied by the per-user price.

Example monthly costs in Canadian dollars
PeopleEssential$59 per userManaged$89 per user
5$295$445
10$590$890
15$885$1,335
25$1,475$2,225
50$2,950$4,450

Essential at $59: help desk and administration. Managed at $89: adds monitoring, security and backup.

Request a call with this estimate
Minimum 5 users billed. Before taxes. Projects, hardware, licences, on-site visits and after-hours work are extra.

How support works

What happens when someone needs help.

Every request follows the same visible path, so your team knows where it stands and what changed.

  1. Request

    Someone on your team asks for help. The request is triaged in business context: who is affected and what is at risk.

  2. Clarify

    We confirm the impact, the people affected and the safest next step.

  3. Handle

    The change is made with the right access and a proportionate level of care.

  4. Explain

    We record what changed, what remains, and whether a broader decision is needed.

Requests are handled Monday to Friday, 8:00 to 17:00 Eastern Time. First response targeted within 4 business hours on Essential and 2 on Managed, where requests also go ahead of Essential work; a whole-office outage goes first. Targets, not guarantees.

See how we work

Security

Security handled as routine, not as a special project.

Insurers and clients increasingly ask professional firms to show basic controls. On the Managed plan, these controls are in place and kept current; Essential includes multi-factor setup.

The questionnaire asksIn the Managed plan
Is multi-factor authentication enforced?Enforced for every user
Are systems kept patched?Automated patching
Could you restore data after an incident?Backup, restores on request
Is your email domain protected from spoofing?SPF, DKIM and DMARC

Security in the Managed plan

Each item links to how it is done.

Penetration testing, formal assessments and incident response are specialist work, scoped separately.

Security essentials

Switching providers

Change IT providers without losing control of your environment.

We take over step by step: confirm what your business owns, coordinate the handover with your current provider, collect documentation and admin access through secure channels, and stabilize before changing anything.

  1. Before notice is given

    What we do

    Inventory domains, Microsoft 365 or Google Workspace administration, devices, backups, applications, vendor contracts and renewal dates.

    What you get

    A clear picture of what the business owns and who can approve changes.

  2. The handover

    What we do

    Transfer access and knowledge against a visible acceptance list, through approved secure channels.

    What you get

    Admin access and documentation you can verify, not one final meeting.

  3. After the switch

    What we do

    Stabilize first: administrative ownership, support routes and renewals, then recurring friction.

    What you get

    A prioritized record of what to fix first, with larger changes scoped separately.

Request a callHow a switch works

What to gather before you switch

A list to start from. Keep passwords out of it.

  • Domain registrar and DNS host
  • Microsoft 365 or Google Workspace admin accounts
  • Devices, and who has which one
  • Backups: what, where, and for how long
  • Business applications and their vendors
  • Vendor contracts and notice periods
  • Documentation and known exceptions
  • Renewal dates

Professional practices

Built around how professional firms work.

Confidential files, filing deadlines, patient schedules and client portals change what careful IT looks like. Every practice gets the full service surface above.

  • Law firms

    • Document access scoped by matter and role
    • Access changes recorded and tied to an approval
    • Filing and closing dates set the timing of any change

  • Accounting and tax firms

    • Fast, correctly scoped access for seasonal staff
    • Clear separation of each client’s files
    • Non-urgent changes scheduled outside filing peaks

  • Healthcare practices

    • Booking and check-in treated as patient-facing
    • Guest and patient network separation
    • Clinical-area devices on the same lifecycle as office equipment

  • Financial and professional services

    • Multi-factor sign-in and second-channel verification
    • Client-portal access reviewed against current engagements
    • Impersonation and look-alike domains easier to spot
Design, consulting and other professional offices The same full coverage and the same published prices.

Questions

What firms ask before they switch.

Short, specific answers. Anything not covered here is a good first question for the call.

Ask yours in the form below
What do the $59 and $89 plans include?

Essential ($59 CAD per user, per month) covers help desk and administration: unlimited remote support requests during business hours, Microsoft 365 or Google Workspace administration, arrivals and departures, remote support for Windows, macOS, iOS and Android devices, vendor coordination and IT documentation. Managed ($89) adds device monitoring and automated patching, managed endpoint protection, Microsoft 365 or Google Workspace backup, a maintained security baseline, office network management, a quarterly IT review, priority handling and Law 25 privacy support.

Compare the plans

What is not included in either plan?

Projects (migrations, office moves or new offices, server deployments, major upgrades), hardware and software licences (including Microsoft 365 or Google Workspace licences), on-site visits, servers and in-depth support of specialised business applications, and work outside business hours. Each is quoted in writing before work.

See the service boundaries

Can you take over from our current IT provider?

Yes. We first confirm what your business owns, coordinate the handover with your current provider, collect documentation and admin access through secure channels, and stabilize the environment before changing anything.

How a switch works

Do you work with Google Workspace as well as Microsoft 365?

Yes. Both plans include Microsoft 365 or Google Workspace administration: users, mailboxes, groups, shared drives and sites, licence assignment, multi-factor setup and sign-in recovery. The Managed plan also backs it up.

Google Workspace administration

What about support outside business hours?

Requests are handled during business hours: Monday to Friday, 8:00 to 17:00 Eastern Time. Work outside those hours is not included in either plan and is billed separately.

Is support available in French?

The website and the first conversation are available in English and French. Language needs for day-to-day support are confirmed before you commit.

What should we prepare before the first call?

Your team size, working locations, important tools, what keeps interrupting the work, and any change coming up. Never send passwords, recovery codes or sensitive client data.

See how getting started works

Do you come on site?

Support in both plans is remote. On-site visits are available on request and quoted separately.

Tell us about your firm.

Your team size, the systems you rely on, and the first thing you want handled. A few sentences is plenty.

Required fields are marked with an asterisk (*).

Never include passwords, keys, recovery codes, or account-access details.

Read the privacy policy to understand how this request will be handled.

Managed IT support for Canadian small businesses and professional firms. Per-user prices published in Canadian dollars.

Request a call

contact@whitegloveit.caPlease do not send passwords or sign-in details.

White Glove IT is an independent IT provider. Microsoft 365 is a trademark of Microsoft Corporation and Google Workspace is a trademark of Google LLC. Platform names describe what we work with, not partnerships.