IT support for law firms
IT support for law firms, built around confidential work.
Managed IT for Canadian law practices: help desk, devices, Microsoft 365 or Google Workspace, security and backup, run with privileged documents and filing deadlines in mind.
- Document access scoped by matter and role
- Microsoft 365 and Google Workspace
- Security and backup on the Managed plan
- Scope published line by line
What changes in a law practice
Where an ordinary IT mistake costs more in a law firm.
A law practice depends on confidentiality and precise timing as much as on working technology. These are the places the work is set up differently.
Privileged documents
Document and case-management access is scoped by matter and role, not left open by default.
Access follows the matter: who is added, who is removed, and who approved it.
Conflict-aware access
A change to who can see a file is recorded and tied to an approval, never made informally.
The request, the approval and the change sit in one record the firm can read back.
Deadline protection
Filing and closing dates set the priority and sequence of any technical change during that window.
You name the dates that matter; planned changes are scheduled around them.
Court days and remote work
Laptops, phones and remote access for lawyers, paralegals and support staff, whether they work from the office, home or court.
Tell us the court days; device and remote-access requests are handled with those dates in mind.
Full coverage
Everything a law firm’s IT needs, with one provider.
19 service areas in four groups, each framed for a law practice. Areas marked as projects are quoted separately.
Everyday support
Help desk, people and devices
IT help desk and user support
Sign-in, email, document and printing problems handled from the matter the person was working on.
Both plansNew hires and departures
New lawyers, articling students and staff set up before their first day; access removed and recorded when someone leaves.
Both plansDevices
Laptops and phones for lawyers and staff supported remotely in both plans; on Managed, computers are also monitored, patched and protected.
Both plansVendor coordination
Practice-management, document-management and e-signature vendors coordinated as tracked dependencies, so one person keeps the issue moving.
Both plans
Security and continuity
Protection, access and backup
Security essentials
Multi-factor enforced for every lawyer and staff member, separate admin accounts, encryption checked and endpoint protection, kept current rather than left for a special project.
Managed planEmail security
Filtering tuned against impersonation, SPF, DKIM and DMARC on the firm’s domain, and payment or account-change requests confirmed through a second channel.
Managed planIdentity and access
Multi-factor enforced, separate admin accounts and sign-in settings kept current; permissions tied to practice groups and matters.
Managed planBackup and recovery
Microsoft 365 or Google Workspace mailboxes and document libraries backed up, with restores on request.
Managed planPatching and monitoring
Automated operating-system and application patching, scheduled around filing dates, not in the middle of them.
Managed plan
Platforms and infrastructure
Cloud, network and phones
Microsoft 365 administration
Licences, mailboxes, Teams and SharePoint permissions for practice groups, with attention to who is added to or removed from a matter.
Both plansGoogle Workspace administration
Users, Gmail, calendars, shared drives and sharing permissions, for firms that run on Google.
Both plansNetwork, Wi-Fi and remote access
Office firewall, Wi-Fi and remote access managed remotely: separate Wi-Fi for visiting clients, remote access for lawyers working from court or home.
Managed planCloud and server migration
Retire an aging document server or move a practice application to the cloud, with everything that depends on it found first.
Quoted separatelyBusiness phones and VoIP
Reception call routing, voicemail to email and after-hours routing configured the way the firm answers calls.
Quoted separately
Planning and projects
Budget, compliance and change
IT planning and budget
Renewals, licence costs and laptop replacements discussed before they arrive as invoices, in the firm’s own budget terms.
Managed planHardware and software licensing
Hardware and licences are purchased separately. On Managed, the quarterly review matches licences to active lawyers and staff, so seats held by people who have left are caught before renewal.
Quoted separatelyOffice moves and IT projects
Office moves and new-system rollouts planned with vendors, dates and owners aligned, away from trial and filing dates.
Quoted separatelyLaw 25 and PIPEDA readiness
Technical groundwork for a Law 25 or PIPEDA review: where client information lives, who can reach it, and the evidence your privacy advisor asks for.
Managed planSwitching IT providers
Take over from the firm’s current provider or a departing IT person, with ownership and admin access confirmed first.
Platforms we work in
- Microsoft 365
- Google Workspace
- Windows
- macOS
- iOS and Android
- Business Wi-Fi and firewalls
A list of what we administer, not vendor partnerships.
Security
The controls insurers and clients ask law firms about, kept as routine.
Cyber insurers and corporate clients increasingly send law firms security questionnaires. These are the habits the work keeps up, so the answers describe work that is actually done. On the Managed plan, these controls are in place and kept current; Essential includes multi-factor setup.
Security in the Managed plan
Each item links to how it is done.
- Multi-factor sign-in enforced for every user
- Separate administrator accounts
- Automated operating-system and common-application patching
- Managed endpoint protection, licence included
- Device encryption checked
- Microsoft 365 or Google Workspace backup, restores on request
- Email-protection settings, SPF, DKIM and DMARC kept current
- Office firewall, Wi-Fi and remote access managed
Penetration testing, formal assessments, e-discovery and incident response are specialist work, scoped separately.
Security essentialsWho decides what
We run the IT. The firm keeps its professional decisions.
Privilege, retention and regulatory decisions stay with the firm and its advisors; the technology around them is ours to run. Clear lines make every request faster.
We handle
- Help desk, devices and accounts for every lawyer and staff member
- Matter access changes, applied once approved and recorded
- Microsoft 365 or Google Workspace administration
- On Managed: patching, endpoint protection, backup and the security baseline
- Coordination with practice-management, document and e-signature vendors
The firm and its advisors decide
- Privilege, retention and disclosure
- Law society and trust-accounting technology requirements
- Who is approved to see each matter
- Legal opinions of any kind
Scoped separately
- Large-scale e-discovery or forensic collection
- Moving to a new practice-management platform
- Office moves and server retirements
- Formal compliance assessments
Pricing
What a firm of 18 would pay each month.
Essential: help desk and administration. Managed: adds monitoring, security and backup. Per user, per month, in Canadian dollars, before taxes; the estimator starts at 18 people as an example.
Worked example
- 18 × $59$1,062a month on Essential
- 18 × $89$1,602a month on Managed
Before taxes. Projects, hardware and licences are quoted separately.
Essential$59 CAD / user / month
- Unlimited remote support, business hours
- Microsoft 365 or Google Workspace administration
- Arrivals, departures and devices
- Vendors and documentation
Managed$89 CAD / user / month
- Everything in Essential
- Monitoring and automated patching
- Endpoint protection and backup
- Security baseline and office network
- Quarterly review, priority, Law 25 support
Estimate your monthly cost
Estimate onlyCAD / month
18 × $59$12,744 a year
Minimum 5 users billed per month: the estimate counts 5.
The monthly price is the number of covered users (each person with a work account), with a minimum of 5, multiplied by the per-user price.
| People | Essential$59 per user | Managed$89 per user |
|---|---|---|
| 5 | $295 | $445 |
| 10 | $590 | $890 |
| 15 | $885 | $1,335 |
| 25 | $1,475 | $2,225 |
| 50 | $2,950 | $4,450 |
Essential at $59: help desk and administration. Managed at $89: adds monitoring, security and backup.
Getting started
How we start with a law firm.
A first call, a plan chosen from the published scope, then a review of the environment before anything changes.
First call
How your IT is set up, what keeps interrupting lawyers and staff, which plan fits, and what would be a separate project.
Plan chosen
Essential or Managed, from the published scope; anything that would be a project is named and quoted in writing, separately.
Environment review
Devices, accounts, matter permissions, platforms and vendors documented as they actually exist, before anything changes.
Steady care
Recurring friction and access gaps are handled first; larger improvements are proposed as projects.
Bring this to the first call
Simple facts. No passwords, recovery codes or client data.
- Practice areas and number of timekeepers
- Case- and document-management platform in use
- Matters with heightened confidentiality needs
- Court-day or filing-deadline reliability expectations
- Current process for adding or removing matter access
Questions
What law firms ask before they switch.
Short, specific answers. Anything not covered here is a good first question for the call.
Ask yours in the form belowDo you work with our practice-management and document-management software?
We coordinate with the firm’s case-management, document-management and e-signature vendors as tracked dependencies: one person keeps the issue moving, asks each vendor for a concrete action, and confirms the fix with the person affected. Tell us which platforms you use, and we confirm before you start how they fit your scope.
Can document access be restricted by matter?
Yes. Access is scoped by matter and role, every change is tied to an approval, and the change is recorded. The firm decides who may see a matter; we apply the change and keep the record.
Will IT work interrupt a filing deadline?
Tell us the dates that matter. Filing and closing dates set the priority and sequence of any technical change during that window, and planned updates are scheduled around them.
Can you help us answer a cyber insurance or client security questionnaire?
On the Managed plan, the controls those questionnaires ask about (multi-factor sign-in, patching, endpoint protection, backups and email authentication) are in place and kept current, so the technical answers describe work that is actually done. Coverage decisions and terms stay with the insurer.
What is not included in either plan?
Projects such as a practice-management migration or an office move, hardware and licences, on-site visits, servers and in-depth support of specialised applications, work outside business hours, and specialist work such as e-discovery. Each is quoted in writing before work.
Do you work with Google Workspace as well as Microsoft 365?
Yes. Both plans include Microsoft 365 or Google Workspace administration: users, mailboxes, groups, shared drives and sites, licence assignment, multi-factor setup and sign-in recovery. The Managed plan also backs it up.
Tell us about your firm.
Your team size, the systems you rely on, and the first thing you want handled. A few sentences is plenty.