How it works
One provider, one visible way of working.
Essential’s help desk and administration, and Managed’s security, backup and network care, all follow the same path: listen first, choose the plan, do the work with the right access, and record what changed.
- Scope published line by line
- What changed is recorded
- Microsoft 365 and Google Workspace
- Projects quoted separately
Getting started
From your first note to steady monthly care.
The early weeks go into understanding your environment as it really is, before anything changes.
First call
How your IT is set up, what keeps interrupting your people, which plan fits, and what would be a separate project.
Plan chosen
Essential or Managed, from the published scope; anything that would be a project is named and quoted in writing, separately.
Environment review
First: devices, accounts, Microsoft 365 or Google Workspace configuration and vendors, documented as they actually exist.
Stabilization
Next: recurring friction and access gaps handled before any larger improvement project is proposed.
The first conversation
Listen before prescribing.
We map the people, the recurring interruptions, the current tools, and the decisions already in flight.
What is working
Useful systems and habits stay in place. Change is never the goal by itself.
Where work stalls
We look for repeated friction and unclear ownership before proposing priorities.
Who decides
Every technical choice is tied to the leaders and the people who live with it.
How support works
What happens when someone needs help.
Every request follows the same visible path, so your team knows where it stands and what changed.
Request
Someone on your team asks for help. The request is triaged in business context: who is affected and what is at risk.
Clarify
We confirm the impact, the people affected and the safest next step.
Handle
The change is made with the right access and a proportionate level of care.
Explain
We record what changed, what remains, and whether a broader decision is needed.
Requests are handled Monday to Friday, 8:00 to 17:00 Eastern Time. First response targeted within 4 business hours on Essential and 2 on Managed, where requests also go ahead of Essential work; a whole-office outage goes first. Targets, not guarantees.
A record kept current
Context that stays current, request after request.
Both plans include a documented environment: one shared working record of your users, devices and past decisions, so no request starts from a blank page.
Request record
What was requested, who was affected, and whether the work was back to normal.
Closure quality
The person understands the change, and any remaining risk or ownership is visible.
Documentation kept current
Users, devices, accounts, licences, vendors and past decisions, updated as they change.
ManagedOn the Managed plan, a quarterly IT review covers recurring issues, risks, renewals, budget and next-quarter priorities.
Compare the plansWho decides what
We run the IT. Business decisions stay yours.
Clear lines make every request faster: we do the work and keep the record, and your firm decides anything that touches access, cost or timing.
We handle
- Help desk, devices and accounts for everyone on the plan
- Approved access changes, applied and recorded
- Microsoft 365 or Google Workspace administration
- On Managed: patching, endpoint protection, backup and the security baseline
- Coordination with your internet, software, copier and telecom providers
Your firm decides
- Who gets access to what
- Spending, purchases and renewals
- When downtime and planned changes happen
- Exceptions to the normal setup
Scoped and quoted separately
- Projects: migrations, office moves or new offices, server deployments and major upgrades
- Hardware and software licences: including Microsoft 365 or Google Workspace licences and business applications, purchased separately
- On-site visits: available on request, quoted separately
- Servers and specialised applications: servers, and in-depth support of specialised business applications beyond vendor coordination
- Work outside business hours: billed separately
Start with a short note about your team.
Your team size, the systems you rely on, and the first thing you want handled.
From $59 CAD per user, per month.Essential covers help desk and administration; Managed, at $89, adds monitoring, security and backup.
Tell us about your firm.
Your team size, the systems you rely on, and the first thing you want handled. A few sentences is plenty.