Microsoft 365 administration
The quiet administration that keeps Microsoft 365 tidy.
Day-to-day help fixes what just broke. Microsoft 365 administration keeps the tenant in order: users, mailboxes, groups, Teams and SharePoint sites, licence assignment, multi-factor setup and sign-in recovery, in both plans. The Managed plan adds backup, the security baseline and a quarterly review.
Licensing and user administration
Licensing drift is quiet, but it adds up in cost and in access left behind.
Licence assignment
Licences are assigned and removed as people join, change roles and leave, in both plans. On the Managed plan, the quarterly review checks them against active staff.
Group and permission hygiene
Security groups and shared-resource permissions are adjusted with each access request and role change, so access keeps matching the role.
Guest and external access
External guest accounts are added and removed on request; on the Managed plan they come up at the quarterly review instead of being left indefinitely after a project ends.
Collaboration housekeeping, and backup on Managed
Shared spaces get messy quietly; a little order keeps them useful. Backing them up is part of the Managed plan.
Shared and resource mailboxes
Shared mailboxes, distribution lists, and calendars are set up with a named owner and kept current as people come and go.
Teams and SharePoint structure
Sites, teams and shared drives are created and permissioned on request, so people can find the right place to work.
Backup on the Managed plan
Mail, OneDrive, SharePoint and Teams files are backed up, with restores on request and the backup licence included. The Essential plan does not include backup.
Planned changes and check-ins
Administration stays visible: changes are announced before they happen, not discovered after.
Change windows
Tenant-wide settings changes are scheduled and explained in plain language before they happen.
Quarterly review on the Managed plan
On the Managed plan, the quarterly IT review covers licence cost, unused access, renewals and upcoming Microsoft changes worth knowing about.
Escalation to project work
A tenant restructuring, migration, or complex governance project is quoted in writing as a separate project.
Before the first call
A useful first conversation starts with simple facts.
Bring what you already know. Nothing on this list needs a password.
Bring this to the first call
Rough answers are fine.
- Approximate number of licensed users and licence types
- Known shared mailboxes, distribution lists, or Teams sites
- Current process for reviewing guest or external access
- Anyone who has left recently without a documented offboarding
- Upcoming changes such as a merger, move, or new department
Tell us your team size and what keeps interrupting the work.
From $59 CAD per user, per month.Essential covers help desk and administration; Managed, at $89, adds monitoring, security and backup.
Tell us about your firm.
Your team size, the systems you rely on, and the first thing you want handled. A few sentences is plenty.