Monitoring & patch management
The quiet, scheduled work behind catching problems early.
Hearing from us before a small issue becomes a loud one takes a mechanism. On the Managed plan, covered computers are monitored for warning signs and patched automatically, so most problems are caught as a minor note instead of an afternoon of downtime.
What device monitoring actually watches
On the Managed plan, covered computers are monitored continuously. Monitoring is only useful if someone acts on what it shows, so alerts are handled, not just collected.
Device health
Disk space, security-agent status and performance indicators on covered computers are watched continuously, not only when a person complains.
Alerts handled in business hours
Warning signs are triaged by a person during business hours, Monday to Friday, 8:00 to 17:00 Eastern Time.
Trend, not just snapshot
A device that is quietly getting worse is easier to plan around than one that fails without warning.
Automated patching
Most ordinary security incidents trace back to a missed update, not an exotic attack.
Operating system and common applications
Windows and macOS updates, browsers and common business applications are patched automatically on covered computers, rather than on an ad hoc basis.
Disruption managed deliberately
Updates that require a restart or could interrupt work are timed deliberately, with visible timing rather than a surprise reboot.
Exceptions tracked, not ignored
A device or application that cannot be updated automatically is recorded with a reason and a plan, instead of silently falling behind.
How it fits with the rest of your IT
Monitoring and patching are part of the Managed plan, alongside endpoint protection, backup and the security baseline. The Essential plan does not include them.
Business hours, stated plainly
Alerts are handled and updates scheduled during business hours. Work outside business hours is not included in either plan and is billed separately.
One layer among several
Consistent patching and monitoring lower the chance of an ordinary incident. Endpoint protection, backup and continuity planning cover what patching cannot.
Servers and formal vulnerability management, quoted separately
Servers are not included in either plan. Penetration testing and formal vulnerability-management programs are specialist engagements, quoted in writing before work.
Before the first call
A useful first conversation starts with simple facts.
Bring what you already know. Nothing on this list needs a password.
Bring this to the first call
Rough answers are fine.
- Current patch status across workstations
- Whether anyone is alerted today when a computer runs low on space or stops updating
- Devices or applications known to be behind on updates
- Preferred update and restart windows for the business
- Any device that has been unusually slow or unstable lately
Tell us your team size and what keeps interrupting the work.
Managed plan: $89 CAD per user, per month.Essential, at $59, covers help desk and administration only.
Tell us about your firm.
Your team size, the systems you rely on, and the first thing you want handled. A few sentences is plenty.