Managed IT for Canadian small businesses and professional firmsPrices in CAD
Managed IT services for Canadian small businesses and professional firms
One provider for help desk, devices, Microsoft 365 and Google Workspace, security, backup, network, phones, projects and planning. Here is what each of the 19 areas covers, and which plan it is in.
Everyday support
The work your people notice: answers when something breaks, working laptops and phones, clean starts and exits. In both plans.
Unlimited remote support requests during business hours: sign-in trouble, email, shared files, printers and slow devices, handled from the task the person was trying to finish.
What this includes
Accounts, access and device handover prepared before a start date, then removed with the access checklist when someone leaves.
What this includes
Windows, macOS, iOS and Android devices supported remotely in both plans; monitoring, patching and endpoint protection come with Managed.
What this includes
Internet, phone, printer, copier and business-software vendors coordinated on your behalf, so one person keeps the issue moving.
What this includes
Security and continuity
The controls insurers and clients ask about, kept current in the Managed plan rather than left as one-off projects.
Multi-factor sign-in enforced, separate admin accounts, device encryption checked and endpoint protection, kept current.
What this includes
Your platform’s email-protection settings, and SPF, DKIM and DMARC on your domain, configured and kept current.
What this includes
Multi-factor enforced for everyone, separate admin accounts and sign-in settings kept current. Multi-factor setup itself is in both plans.
What this includes
Microsoft 365 or Google Workspace mail, files and shared drives backed up, with restores on request and the backup licence included.
What this includes
Continuous device monitoring and automated operating-system and application patching, with alerts handled during business hours.
What this includes
Platforms and infrastructure
The systems the office runs on, administered by someone who knows how they fit together.
Users, mailboxes, groups, Teams and SharePoint sites, licence assignment, multi-factor setup and sign-in recovery.
What this includes
Users, Gmail, groups, shared drives, licence assignment and sign-in recovery, for firms that run on Google.
What this includes
Firewall, Wi-Fi and remote-access changes and monitoring for one office, managed remotely.
What this includes
Retire an aging server or move line-of-business apps to the cloud, sequenced so nothing that depends on it is lost. Quoted as a project.
What this includes
A new phone system, number porting or call-routing redesign is quoted as a project; day-to-day coordination with your phone provider is in both plans.
What this includes
Planning and projects
The year ahead, the paperwork, and the changes that need their own plan.
A quarterly IT review: recurring issues, risks, renewals, budget and next-quarter priorities.
What this includes
Hardware and licences are purchased separately, quoted in writing. Licence assignment is in both plans; licences and renewals are reviewed at the Managed quarterly review.
What this includes
Moves, new offices, rollouts and tenant migrations planned with vendors, dates and owners aligned. Quoted as a project.
What this includes
Privacy support on the IT side: access register, device and account inventory, and help with the incident log, alongside your privacy advisor.
What this includes
Ownership, admin access, documentation and vendors mapped and handed over before anything changes.
What this includes
How the work is priced
Day-to-day service is billed per covered user, per month, before taxes. Anything with its own start, finish and price is quoted in writing before work.
From $59 CAD per user, per month.Essential covers help desk and administration; Managed, at $89, adds monitoring, security and backup.
Professional practices
Law, accounting, healthcare and advisory offices: each page explains what the areas above mean in your practice.
Questions
Short, specific answers. Anything not covered here is a good first question for the call.
Ask yours in the form below19 areas in four groups. Essential covers help desk and administration; Managed adds monitoring and patching, endpoint protection, backup, the security baseline, the office network and a quarterly review. Migrations and office moves are quoted as projects.
Yes. Both plans include Microsoft 365 or Google Workspace administration: users, mailboxes, groups, shared drives and sites, licence assignment, multi-factor setup and sign-in recovery. The Managed plan also backs it up.
On the Managed plan: multi-factor sign-in enforced, separate admin accounts, device encryption checked, managed endpoint protection, automated patching and Microsoft 365 or Google Workspace backup. Essential includes multi-factor setup. Penetration testing, formal assessments and incident response are specialist work, scoped separately.
Yes. Both plans include remote support for Windows, macOS, iOS and Android devices. On the Managed plan, computers are also monitored, patched automatically and protected.
Requests are handled Monday to Friday, 8:00 to 17:00 Eastern Time. Work outside business hours is not included in either plan and is billed separately.
Yes, in both plans. Internet, phone, printer and copier, and business-software vendors are coordinated on your behalf: one person keeps the issue moving, asks each vendor for a concrete action, and confirms the real work runs again.
Your team size, the systems you rely on, and the first thing you want handled. A few sentences is plenty.
Managed IT support for Canadian small businesses and professional firms. Per-user prices published in Canadian dollars.
Request a callcontact@whitegloveit.caPlease do not send passwords or sign-in details.
White Glove IT is an independent IT provider. Microsoft 365 is a trademark of Microsoft Corporation and Google Workspace is a trademark of Google LLC. Platform names describe what we work with, not partnerships.