Device lifecycle
Give every device a plan from setup to retirement.
A laptop or phone is easy to hand over and easy to forget. Careful device care means someone owns each device by name, from the day it is provisioned to the day it is safely retired.
Provisioning a device
A new device should arrive ready for the person’s actual work, not a blank slate.
Source and ownership
Business-owned, leased, or approved personal devices are tracked with a clear record of who has which device. The devices themselves are purchased separately.
Baseline configuration
A known starting setup for accounts, security settings, and standard applications keeps devices consistent and supportable.
Handoff record
Setup is confirmed working with the actual person before the request is closed, not assumed from a checklist alone.
Everyday device care
Remote support for every covered device is in both plans. Monitoring, patching and endpoint protection come with the Managed plan.
Remote support, in both plans
Troubleshooting, software and printer setup on each covered user’s Windows, macOS, iOS and Android devices. Slow, aging or damaged devices are noted so replacement is a planned decision.
Monitoring, patching and protection on Managed
Continuous monitoring, automated operating-system and common-application patching, and managed endpoint protection with the licence included. The Essential plan does not include them.
Loss or theft response
A lost or stolen device has a defined response: remote actions where available, and a clear record of what was done.
Retiring a device
A device leaving the business needs the same care as one arriving.
Data handling
Business data is backed up or transferred before a device is wiped, following a documented, repeatable step.
Secure wipe or disposal
Retired devices are wiped to a known standard before reuse, resale, recycling, or return to a lease provider.
Record closure
The device record is closed and matched against the employee-lifecycle or replacement decision that triggered it.
Before the first call
A useful first conversation starts with simple facts.
Bring what you already know. Nothing on this list needs a password.
Bring this to the first call
Rough answers are fine.
- Devices owned, leased, or personally supplied
- Current replacement age or condition standard, if any
- Recent losses, damage, or performance complaints
- Process today for wiping a returned device
- Who currently decides on replacement purchases
Tell us your team size and what keeps interrupting the work.
From $59 CAD per user, per month.Essential covers help desk and administration; Managed, at $89, adds monitoring, security and backup.
Tell us about your firm.
Your team size, the systems you rely on, and the first thing you want handled. A few sentences is plenty.