Managed IT plans and pricing

Two managed IT plans. The scope, published line by line.

Essential, at $59 CAD per user per month, covers help desk and administration. Managed, at $89, adds monitoring and patching, endpoint protection, backup, a security baseline, office network management and a quarterly review.

Request a call Compare the two plans

Prices in Canadian dollars, before taxes
Month to month, 30 days’ notice
No setup fee for the standard start
Minimum 5 users billed

Estimate your monthly cost

Estimate only

The monthly price is the number of covered users (each person with a work account), with a minimum of 5, multiplied by the per-user price.

Example monthly costs in Canadian dollars
People	Essential$59 per user	Managed$89 per user
5	$295	$445
10	$590	$890
15	$885	$1,335
25	$1,475	$2,225
50	$2,950	$4,450

Essential at $59: help desk and administration. Managed at $89: adds monitoring, security and backup.

Request a call with this estimate

Minimum 5 users billed. Before taxes. Projects, hardware, licences, on-site visits and after-hours work are extra.

Compare the plans

Essential is help desk and administration. Managed adds security, backup and monitoring.

Both plans include unlimited remote support during business hours, Microsoft 365 or Google Workspace administration, arrivals and departures, vendor coordination and IT documentation kept current. Managed adds proactive management, security and backup.

Essential

$59CAD
per user, per month

Help desk and administration: remote support for your people and their devices, with your Microsoft 365 or Google Workspace kept in order.

Unlimited remote support requests. Monday to Friday, 8:00 to 17:00 Eastern Time; first response targeted within 4 business hours.
Microsoft 365 or Google Workspace administration. Users, mailboxes, licence assignment, multi-factor setup, sign-in recovery.
Arrivals and departures. Accounts, access, device handover.
Remote device support. Windows, macOS, iOS and Android.
Vendor coordination. Internet, phone, printer, copier and software vendors.
IT documentation kept current. Users, devices, accounts, licences, vendors.

Ask about Essential

Managed

$89CAD
per user, per month

Everything in Essential, plus proactive management, security and backup.

Everything in Essential. Unlimited support, administration, arrivals and departures, vendors, documentation.
Device monitoring and automated patching. Operating systems and common apps; alerts handled in business hours.
Managed endpoint protection. Antivirus and endpoint detection, licence included.
Microsoft 365 or Google Workspace backup. Mail and files, restores on request, licence included.
Security baseline maintained. Multi-factor enforced, separate admin accounts, encryption checked.
Office network management. Firewall, Wi-Fi and remote access, for one office.
Quarterly IT review. Issues, risks, renewals, budget, priorities.
Priority handling. First response targeted within 2 business hours, ahead of Essential requests.
Law 25 and privacy support. Access register, inventory, incident log.

Ask about Managed

First-response targets, during business hours

These are first-response targets, not resolution guarantees, and they carry no credits or penalties.

Essential plan4 business hoursTargeted first response to a request.
Managed plan2 business hoursTargeted first response, and requests go ahead of Essential work.
Whole-office outage1st in the queueWhen nobody can work, the request jumps the queue on both plans.

The scope table

What each plan covers, and what neither does.

One table, three groups: what is included in both plans, what the Managed plan adds, and what is not included in either plan and is quoted in writing before work.

Plan scope: what Essential and Managed include, what Managed adds, and what is quoted separately
What it covers	Essential$59 CADper user, per month	Managed$89 CADper user, per month
Included in both plans
Unlimited remote support requestsFrom every covered user, handled during business hours: Monday to Friday, 8:00 to 17:00 Eastern Time. First response targeted within 4 business hours on Essential and 2 on Managed; a whole-office outage goes first on both plans.	Included	Included
Microsoft 365 or Google Workspace administrationUsers, mailboxes, groups, shared drives and sites, licence assignment, multi-factor sign-in setup, password and sign-in recovery.	Included	Included
Arrivals and departuresAccounts, access, device handover and the access checklist for every person who joins or leaves.	Included	Included
Remote device supportTroubleshooting, software and printer setup on each covered user’s devices: Windows, macOS, iOS and Android.	Included	Included
Vendor coordinationInternet, phone, printer and copier, and business-software vendors, handled on your behalf.	Included	Included
IT documentation kept currentUsers, devices, accounts, licences, vendors and past decisions, in one record kept up to date.	Included	Included
Added in the Managed plan only
Device monitoring and automated patchingContinuous device monitoring with automated operating-system and common-application patching. Alerts are handled during business hours.	Not included	Included
Managed endpoint protectionAntivirus and endpoint detection on each covered user’s computers, managed for you, licence included.	Not included	Included
Microsoft 365 or Google Workspace backupMail, files, OneDrive or Drive, and SharePoint or shared drives backed up, with restores on request, licence included.	Not included	Included
Security baseline maintainedMulti-factor sign-in enforced for all users, separate administrator accounts, device encryption checked, and the platform’s sign-in and email-protection settings configured and kept current.	Not included	Included
Office network managementRemote management of the covered office’s network: firewall, Wi-Fi and remote-access changes and monitoring, for one office.	Not included	Included
Quarterly IT reviewRecurring issues, risks, renewals, budget and next-quarter priorities, reviewed with you every quarter.	Not included	Included
Priority handlingFirst response targeted within 2 business hours, and Managed requests are handled ahead of Essential requests.	Not included	Included
Law 25 and privacy supportPrivacy support on the IT side: access register, device and account inventory, and help with the incident log.	Not included	Included
Not included in either plan: quoted in writing before work
ProjectsMigrations, office moves or new offices, server deployments and major upgrades.	Quoted separately	Quoted separately
Hardware and software licencesIncluding Microsoft 365 or Google Workspace licences and business applications, purchased separately.	Quoted separately	Quoted separately
On-site visitsAvailable on request, quoted separately.	Quoted separately	Quoted separately
Servers and specialised applicationsServers, and in-depth support of specialised business applications beyond vendor coordination.	Quoted separately	Quoted separately
Work outside business hoursBilled separately.	Quoted separately	Quoted separately

Billing terms

Price per covered user: each person with a work account, including their assigned computer and mobile device.
Minimum: 5 users billed per month.
Prices in Canadian dollars, before taxes.
Month to month, no long-term contract: cancel with 30 days’ written notice.
No setup fee for the standard start (inventory, access handover, documentation). Upgrades or clean-ups found during the start are projects, quoted separately.
Business hours: Monday to Friday, 8:00 to 17:00 Eastern Time. Work outside those hours is billed separately.
Anything not included is quoted in writing before work starts.
Example: 15 people × $59 = $885 a month on Essential, or $1,335 on Managed (15 × $89).

See the service boundaries

Every area, one provider

Every service area, and its plan.

19 service areas in four groups. Each one shows whether it is in both plans, in the Managed plan, or quoted separately.

Everyday support

Pricing questions

What firms ask about the price.

Short answers. Anything not covered here is a good first question for the call.

Ask your own question

What do the $59 and $89 plans include?

Essential ($59 CAD per user, per month) covers help desk and administration: unlimited remote support requests during business hours, Microsoft 365 or Google Workspace administration, arrivals and departures, remote support for Windows, macOS, iOS and Android devices, vendor coordination and IT documentation. Managed ($89) adds device monitoring and automated patching, managed endpoint protection, Microsoft 365 or Google Workspace backup, a maintained security baseline, office network management, a quarterly IT review, priority handling and Law 25 privacy support.

See the scope table

How is the monthly price calculated?

Multiply the number of covered users by the plan price, with a minimum of 5 users billed per month. A covered user is each person with a work account, including their assigned computer and mobile device. For 15 people, that is $885 a month on Essential or $1,335 on Managed, in Canadian dollars, before taxes.

Is there a contract or a minimum?

Service is month to month, with no long-term contract: you can cancel with 30 days’ written notice. The minimum is 5 users billed per month, so a team of 3 pays $295 a month on Essential.

Is there a setup fee?

Not for the standard start: the inventory, the access handover and the documentation are included. Upgrades or clean-ups found during the start are projects, quoted in writing separately before work.

What is not included in either plan?

Projects (migrations, office moves or new offices, server deployments, major upgrades), hardware and software licences (including Microsoft 365 or Google Workspace licences), on-site visits, servers and in-depth support of specialised business applications, and work outside business hours. Each is quoted in writing before work.

See the service boundaries

What does Managed add to Essential?

Device monitoring with automated patching, managed endpoint protection (licence included), Microsoft 365 or Google Workspace backup with restores on request (licence included), a maintained security baseline, remote management of one office network, a quarterly IT review, priority handling, and Law 25 privacy support on the IT side.

Which plan should we choose?

Essential fits when you mainly need help desk and administration: your people’s requests, Microsoft 365 or Google Workspace, arrivals and departures. Managed fits when you also want security, backup, patching and the network looked after. The first call is where we look at which plan fits and what would be a separate project.

How quickly do you respond?

During business hours, the first response is targeted within 4 business hours on Essential and within 2 business hours on Managed, where requests also go ahead of Essential work. A whole-office outage, when nobody can work, jumps the queue on both plans. These are first-response targets, not resolution guarantees, and they carry no credits or penalties.

What about support outside business hours?

Requests are handled during business hours: Monday to Friday, 8:00 to 17:00 Eastern Time. Work outside those hours is not included in either plan and is billed separately.

Do you come on site?

Support in both plans is remote. On-site visits are available on request and quoted separately.

Do you work with Google Workspace as well as Microsoft 365?

Yes. Both plans include Microsoft 365 or Google Workspace administration: users, mailboxes, groups, shared drives and sites, licence assignment, multi-factor setup and sign-in recovery. The Managed plan also backs it up.

Google Workspace administration