Backup & recovery
Know exactly what is backed up, and get it back when you need it.
On the Managed plan, your Microsoft 365 or Google Workspace mail, files, OneDrive or Drive, and SharePoint or shared drives are backed up, with restores on request and the backup licence included. What is covered, and what is not, is written down as specific facts.
What the Managed plan backs up
A useful backup starts with a specific, written answer to what is backed up. On the Managed plan, the answer is your Microsoft 365 or Google Workspace data, with the backup licence included.
Mail and calendars
Exchange Online or Gmail mailboxes are backed up independently of the platform’s own short-term retention, since native retention is not the same thing as a restorable backup.
Files and shared drives
OneDrive or Drive, and SharePoint sites or shared drives, are part of the same backup, so shared work is covered as well as each person’s own files.
Backup licence included
The backup licence is part of the Managed price per user. It is not a separate line on the invoice.
Restores on request, and knowing the limits
A backup job reporting success proves it ran. What matters is getting a file, a folder or a mailbox back when someone needs it, and knowing what the backup does not cover.
Restores on request
A deleted file, folder, email or mailbox is restored when you ask, as an ordinary support request during business hours.
Retention, written down
How far back you can recover is recorded in your IT documentation, not assumed from whatever the platform happens to keep by default.
What is outside the backup
Servers are not included in either plan, and files kept only on a computer’s local disk are outside the Microsoft 365 or Google Workspace backup. Work files belong in OneDrive, SharePoint or shared drives.
How backup fits a wider continuity plan
Backup keeps your cloud data recoverable. Broader disaster-recovery design is planned as its own project, quoted in writing before work.
Part of the Managed plan
Backup sits with monitoring, automated patching, endpoint protection and the security baseline in the Managed plan. The Essential plan does not include backup.
The working side of continuity readiness
Continuity planning names decision owners and workarounds for an interruption. Backup is the mechanism that makes a stated recovery point something you can actually reach.
Formal disaster-recovery design, quoted separately
Server backup, multi-site failover, contractual recovery-time and recovery-point targets, and a formal business-continuity program are specialist engagements, quoted in writing as their own project.
Before the first call
A useful first conversation starts with simple facts.
Bring what you already know. Nothing on this list needs a password.
Bring this to the first call
Rough answers are fine.
- Which Microsoft 365 or Google Workspace data is backed up today
- The last time something had to be restored, and what happened
- Current retention window for deleted items and file versions
- Any server or local-only data that also needs a plan
- Any prior data-loss incident and how it was resolved
Tell us your team size and what keeps interrupting the work.
Managed plan: $89 CAD per user, per month.Essential, at $59, covers help desk and administration only.
Tell us about your firm.
Your team size, the systems you rely on, and the first thing you want handled. A few sentences is plenty.